Privacy Policy

Last Updated: March 2026

Introduction

Squid Tech Solutions ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our communication automation services, including our missed call text back systems and SMS messaging platforms.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

When you contact a business that uses our communication systems, we may collect the following types of information:

Phone Numbers: Your phone number when you contact a business using our systems or when a business initiates contact with you.

Names: Your first and last name, if provided during your interaction with a business.

Email Addresses: Your email address, if provided through online forms or communication channels.

Communication Information: The content of messages, inquiries, service requests, and other communications exchanged through our systems.

Device Information: Technical information about the device used to contact a business, including device type and operating system.

How We Use Information

We use the information we collect for the following purposes:

Respond to Inquiries: To respond to your inquiries and fulfill your requests when you contact a business using our systems.

Provide Customer Service: To deliver customer support and assistance related to your interactions with businesses using our platform.

Send SMS Communications: To send SMS messages related to your inquiry, service request, or follow-up communications as initiated by the business you contacted.

Improve Services: To analyze usage patterns, improve our communication systems, and enhance the quality of our services.

Compliance: To comply with applicable laws, regulations, and legal obligations.

SMS Communication Disclosure

By contacting a business that uses our communication systems by phone or through online forms, you may receive SMS messages related to your inquiry or service request. Please be aware of the following:

"By contacting a business that uses our communication systems by phone or through online forms, you may receive SMS messages related to your inquiry or service request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messaging. Reply HELP for help."

Message frequency will depend on the nature of your inquiry and the business's communication practices. Standard message and data rates may apply based on your mobile service provider's plan. You are responsible for any charges incurred by your mobile service provider.

SMS Communications

If you provide your phone number and consent to receive SMS messages, Squid Tech Solutions may send text messages related to your inquiry, appointment scheduling, and customer support.

Message Frequency

Message frequency may vary depending on the conversation.

Message and Data Rates

Message and data rates may apply. You are responsible for any charges incurred by your mobile service provider based on your plan.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time:

Reply STOP to any message to unsubscribe from SMS communications.

Reply HELP to any message for assistance and additional information.

Data Sharing

We are committed to protecting your privacy and maintaining the confidentiality of your personal information. We clearly state the following:

Customer information, including phone numbers, will NOT be sold, rented, or shared with third parties for marketing purposes.

Your information is shared only with the business you contacted and is used solely for the purpose of responding to your inquiry or providing the service you requested. We do not monetize or repurpose customer data for any external marketing initiatives.

Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest

Secure authentication protocols for system access

Regular security audits and vulnerability assessments

Restricted access to personal information on a need-to-know basis

Compliance with industry-standard security practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

User Rights

You have the right to request access to, correction of, or deletion of your personal information. Depending on your location and applicable laws, you may have additional rights regarding your data. To exercise any of these rights, please contact us using the information provided in the Contact Information section below.

We will respond to your request within a reasonable timeframe and in accordance with applicable laws. Please note that some information may be retained for legal, compliance, or legitimate business purposes even after deletion requests.

Opt-Out Instructions

You may opt out of SMS messages at any time by taking the following actions:

Reply STOP: Send a text message with the word "STOP" to the number from which you received the SMS. This will unsubscribe you from future SMS communications.

Reply HELP: Send a text message with the word "HELP" to receive additional assistance and information about managing your communication preferences.

Contact the Business: Reach out directly to the business you contacted to request removal from their communication list.

Contact Us: Use the contact information below to request opt-out assistance.

Once you opt out, you will no longer receive SMS messages from that business through our platform, except for messages required by law or related to transactions you have initiated.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and understand how visitors interact with our website.

You can choose to disable cookies through your browser settings, though some parts of the website may not function properly.

Client Business Responsibility

Squid Tech Solutions provides messaging infrastructure and communication automation services to client businesses. Each business that uses our platform is responsible for:

Obtaining proper consent from customers before sending SMS communications

Maintaining their own privacy policies and data protection practices

Complying with all applicable laws and regulations regarding customer communications

Managing customer interactions and data in accordance with their own privacy commitments

Squid Tech Solutions acts as a service provider and is not responsible for the content, frequency, or appropriateness of communications sent by client businesses through our platform.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us at:

Squid Tech Solutions

Email: [email protected]

Phone: (631)-320-8264

We will make every effort to resolve your concerns within a reasonable timeframe.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services following the posting of revised Privacy Policy means that you accept and agree to the changes.